I've been asked put up all of the stories we used in the interview. They are already here but a bit hidden, so here are the links:
It has been suggested that we use stories, in our interview, to illustrate how the OIE would work in practice eg how people would first connect with the OIE, how they would interact with the OIE over time, how the OIE would support them in the 'innovation to action' process and so on.
I have had a go at such a story and posted it here. Are there any other story tellers out there?! We think we need three. If you have an idea for a story you can leave it as a comment to this entry or, if you are registered, use your blog to write the story yourself.
Innovation in Youth Services
Sue was a youth worker and worked in the Children's Services Department of the local council. She is married to David, an IT sales executive.
In his mid teens, their son was expelled from school. At this point Sue and David experienced service delivery from a user's point of view for the first time. They had a difficult two years trying to engage with non-joined-up support services which were delivered in a way that suited the service deliverer more than the service user.
Sue and David thought they could do better and started to do research. They came across the Open Innovation Exchange on the web. They realised they were not alone in thinking that public services could be improved and they also realised that you could do it from 'outside' public bodies. But where to start?
The Open Innovation Exchange (OIE) Website aggregated information from all sorts of sources. You could also register and ask questions but they decided not to dive straight in. Instead, they noted that there was a local event supported by the OIE which they registered for.
At the event, the full extent of the support available became clearer. They registered on the OIE website and were able to ask questions of known experts and read the answers already provided to other registered users. As well as providing a brilliant 'just in time' source of expertise, the system enabled them to identify others with similar interests and peer to peeer exchanges also proved really helpful. They also learned of the unLtd programme and were successful in getting a £5,000 grant to release Sue from her day job for 3 months to develop her ideas.
. . . . six months later . . . . read more »